Service Technician

Help Wanted Vending CareersMajor Roles and Responsibilities:

  • Professional, timely communication with all customers and HRI Inc., staff that will
    allow us to fulfill our mission of delivering a game changing customer experience
  • Efficient time management, route planning and service job scheduling that meets
    our stated service goals and the needs of our targeted customer
  • Conduct and coordinate preventative maintenance (PMs) service visits
  • Performs required equipment refurbishment duties as needed
  • Clear, concise jobsite documentation and instruction that provides insight to the
    customer and HRI, Inc., to facilitate timely closure of all service requests
  • Maintain company vehicles overall by having regular oil changes, tune-ups, etc.

    Keep the vehicle clean inside and out, well organized and adequate parts and supplies. (Vehicles are only to be used for company business only)
  • Vending machine refurbishing
  • Warehouse organization, overall cleanliness and safe for our staff and customers
  • Ensure all parts are ordered in a timely manner
  • All other projects and duties as assigned

Knowledge, Skills and Abilities:

  • 1-3 years of field service background.
  • High level of ability to test, troubleshoot, service and repair vending equipment
  • Ability to work independently with little supervision
  • Significant travel required throughout the territory; valid driver’s license required.

    Any changes in status of a license in good standing must be reported to management immediately or are grounds for immediate discharge
  • Dependable, solid work ethic and a self-starter. Excellent communication skills; must be able to manage customer expectations and an ability to diagnose and solve problems from non-technical descriptions provided by their customers.
  • A positive can-do attitude with the ability to think outside the box to resolve
    service issues
  • Must have the ability to make sound decisions that impact the company from a financial standpoint
  • Due to the nature of our business, ability to adapt to dynamic work schedules and flexible shifts including weekend emergency service; punctuality and superb self-management skills are essential
  • Must be able to lift up to 75 pounds and will frequently work in a variety of environmental conditions (both weather and non-weather related)
  • Candidates considered for Field Service Technician jobs must also pass pre-employment screening including drug test, and motor vehicle record check.
    Any changes in driving status must be reported to Management immediately; failure to do so is grounds for immediate termination.
  • Technical degree in electronics, refrigeration or similar field preferred, but not required

Please send your resume and cover letter to We look forward to exploring a career opportunity with you!