1. What are Harm Reduction Machines?

Harm Reduction Machines are customized vending machines that provide easy and convenient access to essential harm reduction products, such as Narcan, fentanyl test strips, and medication-locked bags. They are designed to empower individuals and organizations in promoting harm reduction and saving lives.

2. Are the machines new or refurbished?

Both. We offer new and refurbished machines to fit your specific needs. Whether you need one for an indoor or outdoor setting, or require a temperature-controlled machine, we can provide the most suitable option for you.

3. Can these machines be customized to fit unique needs?

Absolutely. Our vending machines can be tailored to empower individuals and organizations to promote harm reduction and save lives in their own way. We can customize each machine to fit your specific product needs at no additional charge. This is part of our commitment to provide the highest quality services to our clients.

4. Where have your vending machines been successfully installed?

HRI Vending machines have been successfully installed in multiple locations through Wisconsin and the US, with the first “Harm Reduction” machines in the nation placed in Milwaukee County. They’re used to save lives and prevent overdoses in these communities.

5. What is the purpose of these machines?

Our mission is to combat the opioid epidemic and prevent overdose deaths by making these customized machines more widely available in public places, such as community centers, police stations, and harm reduction organizations.

6. What features does the outdoor package include?

The outdoor package on the new outdoor and temperature controlled machines, features maximum durability to withstand the elements. It comes with rain guards, anti-pry covers, and an impact-resistant polycarbonate window cover with a steel frame to protect both the machine and the products inside.

7. How can I learn how to operate the machine?

We offer free training at our facility in Muskego, Wisconsin by appointment, prior to delivery. If you’re out of state, we also offer training over video with Google Meet. This gives you the opportunity to learn how to operate the machine and ask our certified and trained technician any questions.

8. What is the payment structure for the machines?

We require a 50% deposit to hold refurbished equipment or place a new machine order and begin the setup of the machine. The remaining balance is due upon completion of the setup process and prior to delivery or shipping.

9. How are the machines contributing to the community?

HRI Vending has successfully provided these vending machines to multiple locations throughout Wisconsin and the US, where they help save lives and prevent overdoses. They are an essential tool in the fight against opioid addiction.

10. How do you ensure the quality of your vending machines?

We’re committed to providing the highest quality services. Before a vending machine goes out the door, it is checked by a certified technician to ensure it’s in working condition. We also offer a 90 day parts warranty on refurbished machines and a one year parts warranty on new machines.

11. Why should I choose HRI Vending?

At HRI Vending, we’re committed to providing the highest quality services, even offering free training with a certified technician before the machine goes out the door. Our customized machines are the perfect tool for your mission to distribute life-saving products, provide educational resources, or raise awareness about harm reduction.

12. What if I encounter a problem with the vending machine?

Should you encounter any problem with the vending machine, we encourage you to contact us. Our team is ready and willing to assist you with any issues.

13. How can I contact HRI Vending?

You can reach out to us via phone at 262-679-7328 or via email at Alternatively, you can visit our website at or come to our location at W784S8372 Challenger Dr, Muskego, WI 53750.