Frequently Asked Questions

Q: Why does my machine not have power?

A: First, make sure the machine is plugged in and the outlet has proper voltage (110v-120v). Second, check for any on/off switch inside of the machine (not every machine has this). The location of on/off switch varies from machine to machine.

Q: Why is my machine not cooling?

A: Occasionally upon delivery, the mechanical thermostat may be turned off. Thermostats on most machines can be located near the bottom of machine where the drinks would be loaded. The thermostat’s cold control, is numbered 1 – 9 (1 being the warmest and 9 being the coldest). The control should always be set between numbers 2 and 3.

Q: Why is my machine not accepting any money?

A: Check that the coin changer is at least halfway full with change. Ensure sure that the drinks are completely loaded in the machine (a minimum of 9 items). Make sure the door is completely securely closed.

Q: Why does the machine accept money but the drinks do not dispense?

A: Once the machine is loaded you may have to “prime” the machine. This is done by testing each selection until the drink is dispensed (up to 4 times).

Q: Is it okay to have the machine (refrigerated) pushed up against the wall?

A: NO!

We highly recommend that the machine has air flow behind it, as this will greatly extend the life of the refrigeration unit. A good rule of thumb is at least 4 – 6 inches of free space between wall and the machine. Without proper airflow, the refrigeration unit could be damaged. Additionally, no extension cords or GFI outlets should be used on any refrigerated vending machines. A low wattage extension cord will ruin your refrigeration unit.